Frequently Asked Questions

OUTLET

  1. Can I make a reservation for dining in?
    No, we only accept walk-ins.

  2. What is the last order timing?
    You are welcome to come in 30 mins before closing to take-away or catch the last dine-in session.

DELIVERY ORDERS

  1. Do you deliver?
    Yes! You can opt for delivery at $7, *Terms & Conditions applies.

  2. Can I pick my delivery time?
    We deliver between 12pm to 7pm in order of locations, we are unable to accommodate specific time slots. For specific time slots, please arrange your own courier service/self-pick up from store during store operating hours.

  3. Can I change the delivery of my order for store pick-up instead?
    Yes, do contact us via Whatsapp or email at hello@luna.sg at least 2 days in advance for this request.

  4. Is there a limit to how much I can order?
    No. For bulk/group orders, kindly email at hello@luna.sg

  5. Will delivery be more expensive if I order more items?
    No. Delivery is charged at a flat fee of $7 per location. However, there will be additional charges for delivery to Sentosa.  

  6. What happens when Iā€™m not around during the delivery of my order?
    Your order will be sent back to store. You may make your own arrangement to pick up the cake at the end of the day.

  7. What happens if I was sent the wrong items? Or if items were damaged?
    Please contact us via Whatsapp or email us at hello@luna.sg

  8. I need same-day order. Where can I purchase?
    Kindly click on our Whatsapp button located on our website and we will assist you from there!

  9. How long in advance should I place my order?
    You should place your order preferably 2 days in advance so that our team has ample time to prepare the items. However, we are also able to do next day deliveries. Here are the cut off timings for next day delivery:
  • Whole cakes: 12.00 pm
  • Single cakes/tarts/entremet: 9.00 pm

PRODUCT

  1. Are your cakes Vegan friendly?
    Our cakes contain dairy products and eggs and therefore may not be suitable.

  2. Are your cakes Halal?
    Unfortunately, our kitchen is not halal-certified.

  3. Will candles and a knife be provided?
    Yes, you can leave a request under the remarks section when placing your order.

  4. Do you have special packaging for birthday/gift orders?
    We have Birthday and Thank You cards, please request them under remarks section when placing your order.

  5. Do you write or provide lettering services on cakes?
    No. We do not have this service at the moment.

  6. Is there an expiry date for the cakes?
    Yes, all products should be consumed within 2 days. For cakes that contain coconut, we would recommend you to consume them within the same day.

  7. Must I store the cakes in a certain temperature?
    Yes, all products have be kept refrigerated.

  8. How long can I store the cakes in room temperature?
    All desserts can only last within 45 minutes to 1 hour without chiller.

PAYMENT

  1. Which payment method do you accept?
    Payment is accepted via PayNow.

  2. Is cash upon delivery accepted?
    No, it is not accepted. You will have to make payment online before we can proceed with your order.

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