Where are you located? Can I make a reservation for dining in? Our petite cakes and tarts are stocked at Lucine, located at 111 Somerset, #01-06. We only accept walk-ins at the moment.
What is the last order timing? You are welcome to come in 30 min before closing to take-away or catch the last dine-in session.
DELIVERY & SELF-COLLECTION
Do you deliver? Yes! We offer Standard Delivery at $8.00 (w/GST) or 3-Hour Delivery Timeslots at $18.00 (w/GST). Terms & Conditions apply.
Can I pick my delivery time? Our Standard Delivery service operates between 12pm-7pm in order of locations. If you require your cake within a specific timeframe, please tap the WhatsApp button to enquire; we will advise on the cost and options available.
Please note that we are unable to accommodate specific timing requests (e.g. at 1.30pm, before 3pm, after 6pm). If you require your cake(s) at a specific timing, please opt for self-collection and arrange your own courier service to pick-up your order from our 111 Somerset outlet during store operating hours.
Can I change the delivery of my order for store pick-up (or vice versa) instead? Yes, do contact us via WhatsApp or email at hello@luna.sg at least 2 days in advance for this request.
Where can I self-collect my order? All self-collection orders are to be picked up at Lucine, located at 111 Somerset, #01-06. Self-collection can be done any time from 11 am until store closing. Please check our Instagram page for the latest operating hours.
We are unable to change self-collection orders to delivery on the day itself. Any orders that are not collected in time may be discarded and will not be replaced.
Will delivery be more expensive if I order more items? No. Delivery is charged at a flat fee of $8.00 (w/GST) or $18.00 (w/GST) per location, for Standard Delivery or 3-Hour Delivery Timeslots, respectively. However, there will be additional charges for delivery to Sentosa.
What happens when I’m not around during the delivery of my order? Your order will be sent back to our central kitchen. You may make your own arrangement to pick up the cake at the end of the day.
What happens if I was sent the wrong items? Or if items are received in a damaged condition? Please contact us via Whatsapp or email us at hello@luna.sg.
Can I place a same-day order? We are unable to accept same-day orders online nor reserve cakes in-store. Kindly walk-in at our retail store at Lucine by LUNA to see the available selection for the day.
How long in advance should I place my order? You should place your order preferably 2 days in advance so that our team has ample time to prepare the items. However, we are also able to do next day deliveries. Here are the cut off timings for next day delivery:
12.00 pm: Whole cakes, 16cm tarts, and Zest & Zen Tart Set
9.00 pm: All petite cakes and tarts, and Lumière Dessert Set
PRODUCT
Are your cakes vegan or vegetarian-friendly? Our cakes contain dairy products, eggs and fish gelatin, and therefore may not be suitable for vegan and vegetarian diets.
Are your cakes Halal? All LUNA cakes are produced in our own central kitchen, The Apollo Project (Pte Ltd), which is Halal-certified.
Will candles and a knife be provided? Yes, you can leave a request under the remarks section when placing your order. A singular candle will be provided upon request; we do not provide toppers or big/small candles.
Do you have special packaging for birthday/gift orders? We have Birthday and generic Greeting cards, please request them under remarks section when placing your order.
Do you write or provide lettering services on cakes? No. We do not offer this service.
Is there an expiry date for the cakes? Yes, all products should be consumed within 2 days. Cakes that contain coconut are best consumed on the same day of purchase/delivery.
Must I store the cakes at a certain temperature? Yes, all products must be kept refrigerated.
How long can I store the cakes in room temperature? All desserts can only last within 45 minutes to 1 hour without chiller.
PAYMENT
Which payment method do you accept? Payment is accepted via PayNow & Credit Cards.
Is cash upon delivery accepted? No, it is not accepted. You will have to make payment online before we can proceed with your order.
